Ark Gallery & Framing Studio - Cockington Court Crafts Centre, Cockington Village, Torquay, Devon. Email: info@ark-gallery.co.uk Tel: 01803 690333

How to order

If you have not placed an order before, you will be asked to set up a new customer account. If you have an account already set up, just enter your Username and Password.

By Telephone

+44 01803 690333 - Our sales staff will be happy to take your orders by telephone.

On The Internet

Buying through our Web Site could not be easier and safer using our secure server and that of Pay Pal / Midland Bank, our Credit Card processing agent.

Select the pictures that you require by clicking the shopping basket icon by the side of each picture price.
If you have not placed an order before, you will be asked to set up a new customer account. If you have an account already set up, just enter your Username and Password.
Setting up a new account is easy, Just fill in the fields and click the button at the bottom of the page. Many people don't know that you can use the TAB key on your keyboard to step between fields on forms on the web.
By default, the goods will be sent to your registered address. If you require them to be shipped to a different address, please amend the details on the shipping details page. You can also add any special delivery instructions here.
You will then be shown your new account confirmation page showing your Username and password, it's a good idea to note these down. You will soon receive an e-mail confirming your new account and password. Please keep your password available for future use.
Once you have made an order, you will be shown an order confirmation page, titled 'Your current order'. Here you can check and change your contact and shipping details or add a message that will be sent with the order. You can return to the shop at this stage, and order further pictures. You are always able to return to the order confirmation page by pressing 'Complete my order' that will now appear on the right hand side of any shop page. If you are happy with the list, press 'MAKE PAYMENT' to move to the payment stage.
You will then be transferred to Pay Pal's secure server with a screen where you enter your Credit Card details. Once you have entered all the correct details, click on the 'MAKE PAYMENT' text. You will then be returned to our web site, read the result page carefully because it contains details on your transaction with Pay Pal. You should then press the FINISH button to obtain the final screen.
When you press the FINISH button, the next screen is the final confirmation page showing details of your order and order reference number. You can print this if required and you will also shortly receive an e-mail confirming your order. You will not receive an confirmation e-mail unless you press the FINISH button.

Common questions

If I make an order can I change my mind?
You will be given frequent opportunities to remove pictures from your 'shopping basket' and you are not committed to any purchase until you move to the checkout stage. Even then you can cancel the payment on the PayPal site. You are not committed to anything until you complete the PayPal payment sequence.

I've forgotten my password
Use the 'Send my password' feature to have the password sent to the email address registered for the account. You can also use this feature to check that the email address that you have entered is correct.

I've forgotten my Username
Please contact us using our contact form, tell us your name and address that you gave when you registered. We will find your Username for you and return it by email.

I've not received my emailed Username and password...

If you don't receive any email, then it's more than likely that you have entered an incorrect email address. Please check it and change it. It's very hard for us to check email addresses (although we do what we can), and people often get them wrong. Remember that you can always use the Send my password feature to check that your email address is correct.